"The ground-breaking protection of workers legislation that came into force in Scotland last year was an important step forward, but we still need to encourage incident reporting. So it is extremely worrying that nearly two-thirds are not confident that reporting these issues will make any difference. Our surveying shows that nine in 10 are suffering abuse from customers, two-thirds were threatened and 12% assaulted.
Tracy Gilbert, regional secretary for Scotland at shop workers' union Usdaw, said: "Scottish shop workers deserve far more respect than they receive. The force said it is continuing to ensure retail workers feel confident in reporting crime to the police. Three of the reports in the latest quarter were serious assaults, 390 were common assaults and 451 were threatening and abusive behaviour against retail workers. READ MORE: Spectre of north-east Trump course raised as major club upgrade backed The report states crime rates under the Act have increased steadily since it was brought into law in August 2021, with an average of nine a day now being recorded. In the latest performance report for Police Scotland, 844 crimes were recorded under the Protection of Workers (Scotland) Act between April and June 2022. Nine incidents of assault, abuse and threatening behaviour towards shop workers are reported every day in Scotland, new police figures reveal.
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